Pasq’s Limited Warranty

Our Commitment to Quality

At Pasq, we stand behind the quality and craftsmanship of our products. We design and build our trailers to withstand rigorous use and provide years of reliable service. This warranty reflects our confidence in our products and our commitment to customer satisfaction. We encourage any prospective and current customers to read all the information below. If you want to make a warrantee claim, please complete the claim form at the bottom of this page.

Warranty Coverage

What Is Covered

• Materials: Defects in the physical components used to build the product (e.g., metal quality, fasteners, wiring materials)
• Workmanship: Issues related to how the product was assembled or manufactured
• Manufacturing defects: Problems that occurred during the production process but weren’t apparent immediately

Pasq warrants that your trailer and its components will be free from defects in materials, workmanship, and manufacturing defects under normal use and service conditions for the following periods:

1. Structural Components: Five (5) years from the date of original purchase

• Frame components
• Axles
• Mounting points

2. Mechanical Components: Two (2) years from the date of original purchase

• Suspension system
• Hinges
• Latches
• Wheel bearings

3. Electrical Components: One (1) year from the date of original purchase

• Wiring
• Electrical connectors

4. Finish and Appearance: One (1) year from the date of original purchase

• Paint
• Surface treatments
• Seals and gaskets

5. Component Manufacturer Warranties

Components with separate manufacturer warranties (wheels, tires, lights, and shocks) are covered by Pasq’s warranty only to the extent that their installation and integration with the trailer are concerned. The components themselves are covered by their respective manufacturer warranties, and claims related to manufacturing defects in these components should be directed to those manufacturers.

Pass-Through Component Warranties

Certain components of your Pasq Moto Trailer (wheels, tires, lights, and shocks) carry their own warranties from their respective manufacturers. These “pass-through warranties” are provided directly by the component manufacturers and may offer different terms than Pasq LLC’s warranty.

For issues with these components:

1. Pasq will assist in identifying the appropriate manufacturer warranty contact
2. We will provide documentation confirming the purchase date and installation
3. We will help coordinate warranty service when possible

The manufacturer warranties for these components operate independently of Pasq LLC’s warranty, though we will provide reasonable assistance to help you obtain service under these warranties.

What We Will Do

If a defect covered by this warranty occurs during the warranty period, Pasq will, at our option:

• Repair the defective part or product
• Replace the defective part or product
• Refund the purchase price of the defective part or product (prorated based on usage)

What Is Not Covered

This warranty does not cover:

• Normal wear and tear
• Damage caused by improper use, overloading, or use beyond design specifications as outlined in our manuals or website.
• Damage resulting from accidents, impacts, or collisions
• Damage from improper maintenance or neglect
• Cosmetic changes due to environmental exposure (UV rays, weather, etc.)
• Modifications or alterations not approved by Pasq
• Damage during transportation not caused by defects in workmanship or materials
• Incidental or consequential damages
• Products used for commercial purposes unless specifically approved in writing
• Products with the original VIN number removed or altered

How to Obtain Warranty Service

1. Contact Us: Fill out our Warranty Claim Form completely with a detailed description of the issue, photos or videos documenting the problem, and proof of purchase. You will receive an immediate response from the system which will provide an email address to use in working with our customer service team.
2. Initial Assessment: Our technical team will review your claim within 5 business days and may ask for additional information or troubleshooting steps.
3. Resolution: If we determine that your claim is covered under warranty, at our discretion, we will:

• Provide replacement parts with installation instructions when appropriate
• Arrange for return shipping if the product needs to be returned for repair
• Coordinate with local repair facilities when possible to minimize inconvenience
• Cover all shipping costs for warranty-related repairs and replacements

4. Repair Timeline: We will make every effort to complete repairs within 30 days of receiving a product for warranty service.

Transferability

This warranty is transferable to subsequent owners during the warranty period, provided that proof of the original purchase date is supplied. Proof of the transfer can be done by documenting sales using:

• Pasq Moto Trailer’s transfer of ownership form
• The Manufacturer’s Certificate of Origination (MCO)
• The normal title transfer process if you have exchanged your MCO for a title

Your Rights Under State Law

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

Questions or Concerns

If you have any questions about our warranty policy or need assistance with a warranty claim, please contact our customer service team at the email address provided to you after completing the Warrantee Claim Form.

Warrantee Claim Form