Pasq’s Shipping Policy

Shipping Methods and Timeframes

We offer the following shipping methods for our trailers:

Freight Shipping (Continental US)
- Professional freight carrier delivery to your location
- The trailer will be shipped on a pallet
- The carrier will deliver to residential addresses, but this may be limited to curbside delivery only, depending on the location
Factory Pickup (No additional charge)
- Pick up your trailer directly from our facility in Mokena, Illinois
- While building your trailer, we will work with you to arrange a pickup appointment
- A tour of our facility and lunch will be provided!
- We’ll provide assistance with hookup and basic operation overview
International Shipping (Not available to all countries)
- DHL Shipping will be used
- Shipping charges are paid to Pasq in advance of shipment
- All tariffs, duties, and taxes are paid by you upon receipt of the trailer

Continental United States: Standard shipping available to all 48 contiguous states
Alaska and Hawaii: Please contact us for special shipping arrangements and rates
International Shipping: We will ship internationally to select countries. Each order is considered separately

Shipping costs in the continental US are $375.
Shipping costs will be clearly displayed during checkout before order confirmation
Shipping costs are non-refundable once your trailer has shipped

Production Completion
- You will receive email notification when your trailer is nearing completion and will soon be ready for shipping
- We will confirm your shipping address and delivery requirements
Shipment Preparation
- Your trailer will be carefully prepared for shipment, including:
  - A final inspection
  - Professional packaging and palletizing
  - Documentation and shipping paperwork
Carrier Scheduling
- The freight carrier will contact you directly to schedule delivery
- Delivery appointments can require 24-48 hours advance notice
- Please ensure someone is available to inspect and receive the trailer
Delivery
- Standard delivery is curbside only
- You are responsible for moving the trailer from the delivery location to your storage area

Visible Inspection
- Before signing for delivery, inspect the packaging for visible damage
- Note any damage on the delivery receipt before signing
- Take photos of any damage to the packaging
Unpackaging Inspection
- After delivery, unpack and inspect your trailer thoroughly within 48 hours
- Document any damage with photos
- Report any shipping damage to Pasq within 5 business days of delivery

While rare, shipping delays may occur due to:
- Weather conditions
- Carrier logistics
- Regional transportation issues
We will communicate any known delays and work to resolve them promptly
Pasq is not responsible for delivery delays caused by the shipping carrier

Tracking information will be provided via email once your trailer ships
For questions about a shipment in transit, please contact the shipping company. If you are having any issues with the shipping company, please then contact us via email or phone (773.598.7460).

International orders are currently being considered on a case-by-case basis
International customers interested in Pasq trailers should contact us directly to discuss options

For any questions regarding shipping, please contact our customer service team by either: